Privacy Policy

1. Information We Collect

When you place an order or contact us, we may collect your name, phone number, WhatsApp number, delivery address, and email address. Payment information is processed securely by Razorpay and is never stored on our servers.

2. How We Use Your Information

We use your information solely to:

• Process and deliver your orders
• Send order confirmations and shipping updates via WhatsApp
• Respond to your queries and support requests
• Improve our products and services

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share your delivery address with our courier partners (Delhivery, DTDC, India Post) solely for the purpose of delivering your order.

4. Payment Security

All online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never see or store your card details, UPI PIN, or net banking credentials. Razorpay's privacy policy applies to all payment transactions.

5. Cookies

Our website uses browser localStorage to store your shopping cart and preferences. We do not use tracking cookies or third-party advertising cookies. Firebase (Google) may set cookies for authentication purposes.

6. WhatsApp Communication

When you place an order via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We will only use your WhatsApp number to communicate about your order and will not send unsolicited marketing messages.

7. Data Retention

We retain your order information for accounting and legal purposes for up to 7 years as required by Indian law. You may request deletion of your personal data by contacting us at hello@jhumkastore.com.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@jhumkastore.com or WhatsApp us at +91 97606 41677.

9. Contact Us

For any privacy-related concerns:
JhumkaStore
Mohammadganj, Nanakmatta, Uttarakhand
Email: hello@jhumkastore.com
WhatsApp: +91 97606 41677