Frequently Asked Questions

Yes! Every piece at JhumkaStore is handcrafted by skilled Indian artisans. We source directly from craftspeople who have been making traditional jewellery for generations, ensuring every item is genuine and made with care.

We accept UPI (Google Pay, PhonePe, Paytm), NEFT/IMPS bank transfer, credit/debit cards, and Cash on Delivery (COD) for orders up to ₹2,000. Payment details are shared when you place your order via WhatsApp.

Standard delivery takes 3–7 business days across India. Express delivery (1–2 days) is available in most cities at ₹99 extra. Remote areas may take 5–10 business days. You will receive a tracking number on WhatsApp once your order ships.

Yes! We offer free standard shipping on all orders above ₹999. Orders below ₹999 have a flat shipping fee of ₹49. See our Shipping Policy for full details.

We offer a 7-day return window from the date of delivery. Items must be unused, unworn, and in original packaging. Earrings cannot be returned for hygiene reasons. Customised items are also non-returnable. To initiate a return, WhatsApp us at +91 97606 41677. See our Returns page for full details.

International shipping is not available at the moment. We currently deliver across all states in India. We hope to expand internationally soon — follow us on Instagram for updates!

Store in the provided zip pouch away from moisture. Avoid contact with perfume, water, and sweat. Clean with a soft dry cloth. For gold-plated items, avoid harsh chemicals. See our Care Instructions page for detailed tips per material type.

Yes! We accept custom orders for bulk purchases, bridal sets, and personalised pieces. WhatsApp us at +91 97606 41677 with your requirements and we will send you a quote within 24 hours.

Browse our collection on the Shop page, add items to your cart, and click "Order via WhatsApp" at checkout. You will be redirected to WhatsApp where you can confirm your order, share your delivery address, and complete payment.

WhatsApp: +91 97606 41677 (fastest response)
Email: hello@jhumkastore.com
Address: Mohammadganj, Nanakmatta, Uttarakhand
Hours: Monday to Saturday, 9am – 7pm IST